NOTE: All out warranty is handled through BAC Sales.
If you have any questions
or issues, please feel free to contact Russ or Ron on 518-828-6363
Warranty Order and Reimbursement Policy
In our constant effort to maintain simplicity yet be more
efficient, we are requesting that, if a part is needed to
repair a unit, an order must be submitted through BAC
Sales on the Customer
Claim/Warranty Request Form provided to you
in the back of the BAC Sales Product
Catalog. All areas on the form must be completed
to ensure that the warranty claim is properly processed.
Please take special care in correctly
completing the model number, serial number and installation
You, the dealer, will be invoiced
for all parts ordered for the repair and will be reimbursed
only after the manufacturer has issued the warranty credit
to BAC Sales.
After all repairs have been completed on the unit and any
service issues have been resolved to the customers' satisfaction,
a dealer may also submit a warranty claim form to apply for
labor and travel credit. Please do not list parts ordered/used
so as to avoid duplication.
Labor and/or mileage allowances are typically predetermined
by the manufacturer in accordance to the work performed. Any
labor and/or mileage accrued above the set labor and mileage
rates need pre-authorization, with the amount still being
determined by the manufacturer. These rates can be made available
to you by contacting BAC Sales' Warranty
Support Team at 866-807-7265.
The warranty period for consumers begins at the date of installation.
Installation and start-up procedures are considered to be
normal required activities not associated with warranty service.
Issues such as log placement, air shutter adjustment, gas
pressure or venting should be included in start-up. Such procedures
are not covered by the product warranty.
It is the responsibility of the dealer to return warranty
product. BAC Sales is not responsible for issuing call tags
for warranty items needing to be returned.
Please note: This is
a brief outline only of vendor guidelines, which are subject
to change without prior notice. For more information on a
specific manufacturer's warranty policy, please contact the
BAC's Warranty Specialist at 866-807-7265.
Please further note: BAC Sales
is NOT responsible
for freight charges incurred by a dealer for replacement parts.
Freight for all warranty items is the responsibility of the
dealer in the event that manufacturer does not cover it.